Shipping and Delivery Policy

Last Updated: October 26, 2026

At ZE-Y-ZE, we take care to prepare and deliver your handmade and bespoke products. Please read our Shipping and Delivery Policy before placing an order.

Shipping Costs

All shipping and delivery costs are the responsibility of the customer. Delivery charges may vary depending on the customer’s location and will be communicated before the order is finalised.

Production and Delivery Time

As our products are handmade and bespoke, production takes approximately 5 working days to complete. Delivery time may vary depending on the customer’s location and the delivery arrangements. Weekends and public holidays are not counted as working days.

Delivery Information

Customers are responsible for providing accurate delivery details, including their full name, phone number, and delivery address. Incorrect or incomplete information may result in delivery delays.

Receiving Your Order

Customers should ensure that they or an authorised recipient are available to receive the order at the agreed delivery location. Where a balance remains outstanding, the remaining payment must be made upon delivery, in accordance with our Terms of Service.

Delivery Delays

Although we make reasonable efforts to meet the expected timeframe, unforeseen circumstances such as courier delays, weather conditions, or transport issues may affect delivery. We will communicate significant delays where possible.

Contact Us

For questions about shipping costs, delivery arrangements, or your order, please contact ZE-Y-ZE through the Contact Us page on our website.

ZE-Y-ZE — Handmade with care, delivered to you.